3251 SHENTON ROAD NANAIMO, BRITISH COLUMBIA V9T 5X6 ALL ENQUIRIES BY PHONE, PLEASE (250) 758-4788 Fax 1-866-271-1224 Hours Monday to Friday: 9:00 to 4:30 Saturday: 9:00 to 4:00 Sunday and Statutory Holidays: CLOSED 1. Most rentals are quoted on a one-day charge. When placing an order, please confirm pick-up and return day with our party consultant. 2. Delivery: We deliver throughout Nanaimo for a reasonable charge. Our delivery personnel are instructed to deliver items and stack them neatly in an already arranged place. Delivery charges are quoted as curbside delivery. If you have a special place where you want the delivery made, please ask; there may be an extra charge. 3. Pick-up and Return: All dishes should be assembled in their containers. Tables and chairs should be assembled in a single location as specified upon delivery, ready for pick-up. Items not meeting these conditions may be subject to additional charges. 4. Please note our Business Hours and return times. NO RETURNS are to be made after hours. If your situation requires special consideration, please discuss with our consultants. 5. The lessee is responsible for all rental items. Please be prepared to pay for items that are missing or broken upon return. We will be happy to refund your money if you find the items later. 6. There are NO refunds on rental items that are not used (even if the wrapping has not been removed). Our policy is to re-wash every item that leaves our premises.