Frequently Asked Questions
No, the price is a one day charge. For example, orders may go out on Thursday or Friday and returned Monday or Tuesday and it is only a “one day” charge. Please confirm pick up and return days with our consultants.
No, we only ask for a deposit when we have reached capacity and we will contact you when or if that happens. Otherwise, orders must be paid in full before we deliver or when you pick up from our warehouse.
No, just scrape the food off the plates, empty the glassware and assemble everything in the same manner as it was received.
Yes, we deliver for a quoted price and our general service area is Qualicum to Duncan. Prices depend on size of order and distance. Delivery charges are quoted as curbside and our personnel are instructed to stack everything in a single location. If your location requires distance to pack the rentals or has stairs, please discuss this when placing an order and we will charge accordingly or ask for help on your end.
Yes, the lessee is responsible for all rental items. When you rent our goods your take on the inherent care, custody and control of all items until they are returned to our warehouse or picked up by our personnel.
No, we have to repack and re wash every item that leaves our premises.
No, many regular customers rent plates, cutlery, glassware, linens for Thanksgiving, Christmas or small Dinner Parties. No amount is too small, an order of 2 is fine.
Truthfully, we do not need final numbers until the week of the event. Let us know your numbers a month ahead and then the final go-over is the week of. If there are any items that you are not sure of or want to cancel, please call and let us know.